Shop with Total Peace of Mind
At LOFIMECH, every purchase is backed by our sincere service commitment. We dedicate ourselves to delivering satisfying shopping experiences for every customer. This official policy clearly defines our standardized rules for product returns, exchanges and fund refunds, ensuring every transaction is fair, transparent and secure.
To ensure your return request is valid and acceptable, please comply with the following qualification requirements:
Valid purchase vouchers or order proof must be provided for verification
Once your return application is reviewed and approved, our team will issue an official return shipping label and provide you with complete, step-by-step guidance on package delivery and mailing address requirements.
3. Defective & Damaged Goods Handling
To comply with industry norms and product attribute characteristics, the following categories of goods do not support return services:
Personal hygiene and care supplies for private use
In addition, flash sale discounted products and electronic gift cards are also excluded from the return scope. If you are unsure about the return qualification of your goods, please confirm with customer service before submitting an application.
6. EU 14-Day Cooling-Off Rule
Products must be unused, intact with original tags and complete packaging
7. Refund Execution Rules
Please note that individual banks and payment institutions may have delayed fund arrival rules, which is beyond our control. If you do not receive the refund more than 15 working days after approval, please contact our customer service team for follow-up inquiry.
Return Address